Thank you for shopping with Encruza. We take great care in preparing and packing every order to ensure it arrives safely.

Order Processing

Orders are typically processed within 1–3 business days. During busy periods or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping Within New Zealand

We ship throughout New Zealand using trusted courier services.

Shipping costs are calculated at checkout based on your location and the size of your order.

Australia Shipping

We also ship to Australia.

International shipping costs are calculated at checkout. Please note that customs duties, import taxes, or other import fees (if applicable) are the responsibility of the customer.

Local Pick-up

Customers in the Tauranga area are welcome to collect their orders from Papamoa.

Pick-up is available by appointment only. Once your order is ready, we'll contact you to arrange a convenient collection time.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and photos of the item and packaging so we can assist you as quickly as possible.

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges for change of mind.

If an item is faulty, damaged, or incorrect, we will work with you to resolve the issue in accordance with New Zealand consumer law.

Non-Returnable Items

For hygiene and product integrity reasons, we cannot accept returns on products that have been opened, used, or spiritually prepared upon request.

Need Assistance?

If you have any questions regarding shipping, returns, or your order, please don't hesitate to contact us. We're always happy to help.