Effective Date: 07/07/2026

At Encruza, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

We are committed to handling your personal information in accordance with the Privacy Act 2020 (New Zealand) and applicable privacy laws.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely by our trusted payment providers)

• Order history

• Any information you provide when contacting us through our website, email, or social media

We may also automatically collect certain technical information, including your IP address, browser type, device information, and website usage through cookies and similar technologies.

How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Provide customer support

• Communicate with you about your purchases

• Respond to enquiries

• Improve our website, products, and customer experience

• Send marketing communications if you have chosen to receive them

• Comply with our legal obligations

Payment Information

We do not store your credit or debit card details.

All payments are securely processed by trusted third-party payment providers.

Marketing Communications

If you subscribe to our newsletter, we may occasionally send you updates about new products, events, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance our services.

You can manage or disable cookies through your browser settings at any time.

Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal information.

We may share your information only with trusted service providers who assist us in operating our business, including payment processors, shipping providers, website hosting services, and email marketing platforms. These providers receive only the information necessary to perform their services.

We may also disclose information where required or permitted by New Zealand law.

Data Security

We take reasonable steps to protect your personal information against loss, unauthorised access, misuse, alteration, or disclosure.

Although no method of electronic storage or internet transmission is completely secure, we use trusted platforms and appropriate security measures to help safeguard your information.

Access and Correction

Under the Privacy Act 2020 (New Zealand), you have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate.

To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms.

We are not responsible for the privacy practices or content of those external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be published on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Encruza

Email: [your email]

Instagram: @encruza.store