Yes. We carefully source products that honour Afro-Brazilian spiritual traditions, working with trusted suppliers and celebrating Brazilian artisans whenever possible.

Our products are sourced from Brazil and selected with great care, valuing traditional craftsmanship, cultural authenticity, and quality.

Not every product is handmade, but we prioritise artisan-made items whenever possible and value the craftsmanship behind each piece.

Many of our products are handcrafted using natural materials, so slight variations in colour, shape, or finish are part of their unique character.

Unless otherwise stated, our products are sold as ritual tools and are not spiritually prepared. For those who are not part of a Terreiro or spiritual community, we offer the option to have selected items ritually prepared or consecrated before shipping. This service is available for an additional fee. Please contact us for more information.

We're happy to help you choose products that best suit your needs. However, our recommendations should not replace the guidance of your Mãe de Santo, Pai de Santo, or spiritual community.

Yes, we ship throughout New Zealand. Shipping costs and delivery times are calculated at checkout.

If you're based in the Tauranga area, you can also choose to collect your order from Papamoa. Pick-up is available by appointment, at a mutually agreed time.

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and the shipping service selected.

Yes. Once your order has been dispatched, you'll receive a tracking number by email.

Yes. We currently ship to Australia as well as throughout New Zealand.

International shipping rates and delivery times are calculated at checkout. Please note that customs fees, import duties, or taxes (if applicable) are the responsibility of the customer.

Due to the nature of our products, we do not accept returns or exchanges for change of mind.

If your order arrives damaged, incorrect, or has a manufacturing defect, please contact us within 7 days of delivery with photos of the item and packaging. We'll be happy to work with you to find a suitable solution.

We accept all major credit and debit cards, as well as Afterpay for eligible purchases.

We're always happy to help.

Please contact us via our Contact page or email us at: hello@encruzastore.co.nz